Refund Policy

At eGear China, we stand behind the quality of our products and are committed to ensuring customer satisfaction. Our refund policy is designed to provide you with peace of mind when making purchases from our store, while also maintaining fair and reasonable business practices.

We offer refunds for products with quality defects, including physical damage, missing components, or significant deviations from product descriptions. Our goal is to resolve refund requests quickly and efficiently while maintaining appropriate verification procedures to protect both our customers and our business.

All refund requests must be submitted within 15 calendar days of delivery, accompanied by proper documentation including order confirmation, detailed description of quality issues, and supporting evidence such as photographs or video recordings of the unboxing process.

To qualify for a refund under our policy, your request must meet specific criteria designed to ensure fair and reasonable use of our refund system. These criteria help us maintain the integrity of our refund policy while providing appropriate protection for legitimate customer concerns.

Eligible Circumstances:

Documentation Requirements:

We carefully review each refund request to ensure it meets our eligibility criteria while also considering special circumstances that may warrant exceptions. Our customer service team is trained to handle refund requests professionally and efficiently, with the goal of providing satisfactory resolution for all legitimate concerns.

Our refund application process is designed to be straightforward and efficient while ensuring we have all necessary information to process your request fairly and accurately. The process typically takes 2-3 business days for initial review and approval.

We provide clear guidance throughout the application process and are available to answer questions or provide assistance at any stage. Our goal is to resolve refund requests quickly while maintaining appropriate verification procedures.

Step-by-Step Process:

Required Documentation:

Throughout the application process, our customer service team is available to answer questions, provide updates, and assist with any issues that may arise. We pride ourselves on our responsive communication and commitment to customer satisfaction throughout the entire refund experience.

Understanding the timeline and amount of your refund is important for financial planning and expectation setting. We are committed to providing clear and accurate information about when you can expect to receive your refund and how much you will receive based on the nature and severity of the quality issues identified.

Refund Amounts:

Processing Timeline:

Payment Method Considerations:

We are committed to providing fair and reasonable refunds based on the severity and nature of quality issues identified. Our transparent pricing policy ensures that you receive appropriate compensation for legitimate quality concerns while maintaining the sustainability of our refund program.

While our refund policy is comprehensive and customer-friendly, there are certain situations and circumstances that are excluded from standard refund terms. These exclusions are necessary to protect our business from abuse and to ensure the integrity of our refund policy for all customers with legitimate concerns.

Non-Qualifying Circumstances:

Time-Based Exclusions:

Documentation Exclusions:

Even when circumstances fall under our exclusion categories, we may still offer alternative solutions such as repair services, replacement products at discounted prices, or technical support to help resolve customer concerns.

If you have questions about whether your situation qualifies for a refund or need assistance with special circumstances, please contact our customer service team. We are committed to finding fair and reasonable solutions for legitimate customer concerns while maintaining appropriate business protections.

Proper documentation is essential for processing refund requests fairly and efficiently. Our documentation requirements are designed to verify the legitimacy of refund claims while protecting both customers and our business from fraudulent or inappropriate refund requests.

Essential Documentation:

Video Documentation Guidelines:

Photographic Evidence Standards:

Our documentation requirements are designed to be comprehensive yet reasonable, ensuring we can process legitimate refund requests quickly while maintaining appropriate verification standards. If you have questions about documentation requirements or need assistance with submission procedures, please contact our customer service team for guidance.

Certain purchase types and customer situations may be subject to special refund conditions that differ from our standard policy. These special conditions are designed to address unique circumstances while maintaining fairness and consistency in our refund practices.

Bulk Purchase Conditions:

International Order Conditions:

Seasonal and Promotional Conditions:

If your purchase falls under any of these special conditions, our customer service team will provide detailed information about the specific requirements and procedures that apply to your situation. We are committed to working with you to find the most appropriate solution within the constraints of these special conditions while ensuring fair and consistent treatment for all customers.